Stakeholder

VIVOTEK follows the AA1000 Stakeholder Engagement Standard and uses international sustainability issues and operational needs as reference materials to define the six categories of main stakeholders, i.e. employees, corporate customers, investors and shareholders, society, government agencies, and partners.

VIVOTEK values stakeholder communication and has established an Investor Relations section as a dedicated area for stakeholders. An email address is provided for stakeholders to contact, with the point of contact being Ms. Hsiao from the Global Marketing Department at ir@vivotek.com.

We also have a dedicated "Sustainability" webpage, which discloses VIVOTEK's efforts in corporate sustainability. The communication and collection of stakeholder feedback and valuable opinions are managed by Ms. Hsiao from the Corporate Sustainability Development Promotion Team at csr@vivotek.com.

Additionally, VIVOTEK has other communication channels for stakeholders, with the following contact information:

Employee feedback contact: Mr. Liao at 1999@vivotek.com
Supplier and customer grievance contact: Ms. Huang at grievance@vivotek.com
Workplace consultation and appeal contact: Ms. Nian at hrhead@vivotek.com
After-sales service customer contact: Mr. Huang at technical@vivotek.com
Supply chain-related matters contact: Mr. Huang at ee-pur@vivotek.com

Six Types of Stakeholders and their Communication Results

Stakeholders	Scope of Stakeholders/ Contact	Issues of Concern	Communication Channels	Communication Frequency	Corresponding Chapters
Employee	All employees	Information on recruitment and retention Working conditions Labor rights Important Company announcements Employee inquiries Performance appraisal	Management-labor meetings Employee Welfare Committee Intranet Employee mailbox Departmental meetings Individual interviews	Quarterly Frequently Anytime Ad hoc Ad hoc Ad hoc	6.4 Employee Rights and Communication
Partners	Suppliers, outsourcing contractors, manpower dispatch, and system certification companies	Risk management Partnership management (incl. suppliers) Personnel recruitment and management Equipment and calibration maintenance	Telephone calls and emails Supplier factory visits Supplier audits Instrument calibration suppliers and reliability equipment manufacturer emails	Ad hoc Ad hoc Every 6 months Ad hoc	3.6 Supply Chain Sustainability Management
Corporate Customers	Domestic and foreign customers (including domestic and foreign government procurement) and distributors	Customer relationship management Company information update (innovation and technology sharing)	Company website Client meetings Customer satisfaction survey Online customer service system	Anytime Ad hoc Every 6 months Ad hoc	3.5 Customer Relationship Management
Investors and Shareholders	General shareholders and institutional shareholders	Corporate governance and operation disclosures Long-term strategy and operational outlook Personnel recruitment and retention Equipment and calibration maintenance	Financial Reports Annual Shareholders’ Meetings Institutional Conferences Teleconference and emails Company website	Quarterly and annually Annually Twice a year Ad hoc Anytime	3.1 Operational Performance
Society	Media, social welfare organizations, and management committees	Media Relations Maintenance Social welfare Discussion of the Working Environment	Company website Press Releases Media meals Telephone calls and emails	Ad hoc Ad hoc At least once a year Ad hoc	No corresponding chapter available. Engagement results are actively obtained through communication channels and frequency.
Government Agencies	Competent authorities	Patent-related affairs Laws and event promotion Environmental safety inspection Industry promotion and support of industry development	Telephone calls and emails with the Intellectual Property Office Telephone calls, emails, and Official Correspondence with the FSC and IRS Telephone calls and emails with the Fire Department Telephone calls, emails, and event participation with other associations	Monthly Ad hoc Ad hoc Ad hoc	1.3 Association Participation

Six Categories of Stakeholders

Employee: VIVOTEK has a global workforce exceeding 1,200 individuals, spread across its headquarters in Taiwan as well as branches and offices worldwide. The Company places significant emphasis on each employee, developing a comprehensive welfare and employee care policies that align with international initiatives such as gender equality. These efforts foster a sustainable workplace culture that attracts and retains exceptional talent, while ensuring comprehensive protection of labor rights, benefits, and career development. Corporate Customer: VIVOTEK consistently strives to deepen collaborative relationships with corporate customers and foster loyalty. We continually upgrade our after-sales service system and provide comprehensive solutions that cater to customers’ needs.

Investors and Shareholders: VIVOTEK dedicates itself to securing financial support and backing from both individual and corporate shareholders (including the Delta Group) for the Company's ongoing sustainable development endeavors. Partners: Adhering to international human rights advocacy and work protocols, VIVOTEK sets consistent requirements and standards for suppliers, outsourcing contractors, manpower dispatch, and system certification companies. This is done to minimize environmental impact throughout the operational process and align with various international norms.

Government Agencies: To stay ahead of global trends and ensure compliance with government mandates, VIVOTEK is actively updating its product design and planning processes, while setting a benchmark for the surveillance industry. Society: VIVOTEK maintains a long-term relationship with domestic and international media outlets. We proactively disclose key products and operational information to the public, effectively communicating the spirit of sustainable development. We embody the brand ethos of cultivating relationships with online communities. VIVOTEK also cares about the local community and has established good relationships with social welfare organizations and committees to promote social participation.

The sustainability promotion adheres to the following process for identifying relevant materiality and communication results.

STEP01 Establishing a Corporate Sustainability Promotion Team under the president

STEP02 Internally organizing relevant corporate sustainability training sessions

STEP03 Focusing on internal discussions to identify materiality

STEP04 Monitoring the progress of communicating materiality

STEP05 Reviewing the results and formulating sustainability goals

Material Topics Identification Procedures

VIVOTEK regularly communicates with stakeholders and reviews their feedback, while staying informed about sustainability developments. In 2024, we followed Delta Group’s sustainability policy and referred to the international and domestic regulatory and developmental requirements to sort out 21 concerned issues. Then, questionnaires were distributed to the President and the senior executives of all units to evaluate the “ESG Impact Level” and “Likelihood of Occurrence” of each concerned issue. After compiling, analyzing, and prioritizing the most significant concerned issues, the Sustainability Promotion Team then gathered feedback from stakeholders and consulted with specialists. Finally, the Team selected and prioritized the material topics, formulated corresponding plans, established goals, took actions, and tracked the progress and effectiveness of key actions to create a positive and sustainable impact on society.

Based on the above discussion and evaluation procedures, the Sustainability Promotion Team resolved the concerned issues with a total of at least 135 scores in the “ESG Impact Level” and “Likelihood of Occurrence” were the material topics for 2024. In view of the fact that the trend of domestic and international issues on environmental protection and the laws governing greenhouse gases will certainly impact the relevant operating activities, the Sustainability Promotion Team specifically resolved at its meeting that the issue of “Greenhouse Gas Emissions” be included. Therefore, there were a total of 11 material topics in 2024.

Material Topic Priority and Comparison

VIVOTEK actively responds to stakeholder concerns, while meeting their needs and expectations through various regular communication channels. The Company’s stakeholders represent three key areas: Governance, Society, and Environment. These areas encompass six categories: Employees, Corporate Customers, Investors and Shareholders (including the Delta Group), Social Organizations, Government Agencies, and Partners.

In 2024, the Company assessed six material issues: Quality Management, Customer Relationship Management, Operational Performance, Occupational Safety and Health, Employee Cultivation and Retention, Sustainable Procurement, Information Security, Innovation, Research, and Development, Sustainability Management of Suppliers, Integrity Management, and Greenhouse Gas Emissions. Our detailed report consolidates the analysis results and provides insights into the degree of impact, management approach, and boundaries of material topics in accordance with GRI Standards.

VIVOTEK’s Material Topics and Impact Boundaries

Material Topic	Impact Description	Impact Level		Indicator	Corresponding Chapter	Impact Boundary
		Positive/Negative Impact	Actual/Potential Impact			Internal	External
		Positive/Negative Impact	Actual/Potential Impact			Employee	Corporate Customer	Partner	Government Agency	Societies	Investors and Shareholders
Quality Management	Quality has always been VIVOTEK’s important asset, corporate culture, and brand foundation. Through its “Quality Management System,” “Hazardous Substance Management System,” and “Environmental Management System,” we ensure that our products and services meet quality requirements while persisting in the principle of quality first.	Positive Impact	Actual	416	1.5 Quality Management and Customer Service	v	v	v			v
Customer Relationship Management	We listen attentively to customers’ needs, stay updated on industry trends, and provide solutions as well as professional services to satisfy customers and achieve mutual growth.	Positive Impact	Actual	Customized Topic	1.5 Quality Management and Customer Service	v	v				v
Operational Performance	VIVOTEK endeavors to become a trusted leading brand. Guided by the operational philosophy of Integrity, Innovation, Care, and Accountability, we have established a comprehensive governance structure and regulations, pursued excellence in performance, aggressively protected stakeholders’ equity, and developed a sustainable business.	Positive Impact	Actual	201	3.1 Economic Performance	v	v				v
Occupational Safety and Health	VIVOTEK is devoted to providing employees with a safe and healthy working environment because it is one of the most fundamental responsibilities of a corporate citizen. We have established a dedicated occupational safety and health management unit along with relevant personnel, and we adhere to the P-D-C-A principles of the Occupational Safety and Health Management System, to carry out works related to occupational safety and health.	Positive Impact	Actual	403	5.5 Occupational Safety and Health	v
Employee Cultivation and Retention	Each employee of VIVOTEK is a vital partner and valuable asset for sustainable development. The Company encourages employee team-building and strives towards sustainable operations through a solid welfare system, training, career development courses, and a combination of brand activities and internalization.	Positive Impact	Actual	401 402 404 405	5.2 Talent Recruitment and Retention 5.3 Employee Development and Training 5.4 Diversified Welfare Measures	v		v
Sustainable Procurement	VIVOTEK values its corporate green responsibility in protecting the ecology and supports the international sustainability trends as well as environmental protection initiatives. All of our products sold in the marketplace, including the materials obtained from green supply chains and the production, comply with the requirements of the environmental laws of various countries. We also implement precautionary green management measures to minimize the negative impact of product design, production, and utilization processes on the ecological system.	Positive Impact	Actual	204 308 414	3.5 Sustainability Management of Supply Chains	v	v	v	v		v
Information Security	In response to the challenges posed by the security industry in the Internet of Things (IoT) environment, VIVOTEK is committed to adhering to international network security standards, ensuring the highest level of product security.	Negative Impact	Potential	Customized Topic	3.4 Information Security Management	v	v		v		v
Innovation, Research, and Development	Investing in research and development (R&D), proactively innovating, and optimizing product as well as business models in response to market trends and customer needs are key to the Company’s competency and operational capacity.	Positive Impact	Actual	Customized Topic	1.4 Innovative R&D and Intellectual Property	v	v				v
Sustainability Management of Suppliers	Suppliers are important partners of the Company. We share common beliefs and advocacies through the establishment of a supplier management mechanism to promote sustainable development in our relationship.	Positive Impact	Actual	204 308 414	3.5 Sustainability Management of Supply Chains	v	v	v		v	v
Integrity Management	Integrity management is a basic ethical principle of an enterprise. VIVOTEK has explicitly stated various principles and regulations in the “Ethical Corporate Management Best Practice Principles and Operating Procedure and Guidelines for Conduct” and the “Code of Ethical Conduct” to implement integrity management into daily operations.	Positive Impact	Actual	205	3.3.4 Implementation of Integrity Management	v	v	v	v	v	v
Greenhouse Gas Emissions	Facing the global trend for net-zero emissions, governments worldwide have advocated energy laws and regulations and requested enterprises to address climate change. The Company is enhancing its sustainability competitiveness by formulating climate-responsive policies, strengthening energy management, and engaging in green and low-carbon development.	Negative Impact	Actual	302 305	4.1 Smart Factory Evolution 4.2 Carbon-Reducing Action Plans 4.3 Risks and Opportunities of Climate Change	v	v	v	v		v