Ensure the power is connected and the camera’s LED is on. If necessary, test the power source with another device to confirm it’s working. For details on LED statuses, refer to the user manual available on our Download Center.
Check the LED indicators on your network devices (e.g., switch, router). If the LEDs are off, try using a different network cable.
Ensure the camera firmware is up-to-date for optimal performance. Firmware updates are available on our Download Center.
If you’re unable to access the camera, perform a hardware restore. Instructions are in each camera's user manual, also available on the Download Center.
Find answers to usage-related issues in the product’s user manual.
Visit the VIVOTEK Knowledge Base for solutions to common issues. Please check here before contacting Technical Support.
Watch video tutorials on the VIVOTEK Technical Support Channel for step-by-step troubleshooting guidance.
If the issue persists after following these steps, proceed to contact Technical Support.Include as much relevant information as possible to help us troubleshoot efficiently. Required information includes:
Contact your nearest VIVOTEK distributor for the quickest service. Distributor contact information is available at Where to Buy. If a distributor is unavailable, log into the VIVOTEK Customer Community and fill out a support form. There is no additional cost for VIVOTEK technical support; however, RMA costs may apply if a camera requires repair or replacement.